Terms and Conditions

Welcome to Featherstone London. Please read the following Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using our website, featherstonelondon.com, (the “Site”) or making any purchase of our products (the “Products”). By accessing or using our Site and purchasing Products, you agree to comply with and be bound by these Terms and Conditions.

 

1. General Information

Featherstone London is an eCommerce independent brand specializing in smart casual menswear. We offer stylish, quality, and versatile clothing for the modern man. Our website is designed to provide you with an enjoyable shopping experience, and we aim to ensure complete customer satisfaction.

 

2. Agreement to Terms

By accessing and using our Site, you agree to be bound by these Terms and Conditions and any applicable laws and regulations. If you do not agree with these Terms, please do not use the Site or make any purchases.

 

3. Changes to Terms

Featherstone London reserves the right to update, modify, or change these Terms and Conditions at any time. Any changes will be effective upon posting on the Site, and the "Last Updated" date will be updated accordingly. Your continued use of the Site after such changes indicates your acceptance of the revised Terms.

 

4. Account Registration

To make a purchase or access certain features on the Site, you may be required to create an account. By creating an account, you agree to:

 

Provide accurate, current, and complete information.

Maintain the confidentiality of your account login details.

Notify us immediately of any unauthorized use of your account.

Featherstone London reserves the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

 

5. Product Information and Availability

Featherstone London strives to provide accurate and up-to-date product descriptions, images, and pricing. However, we do not guarantee the availability or accuracy of all Products on the Site. Products may be discontinued, or their availability may change without notice.

 

6. Pricing and Payment

All prices on the Site are listed in GBP (£) unless otherwise stated. We reserve the right to change prices at any time without prior notice. If you are located in the European Union (EU) or other non-UK regions, the prices displayed will not include applicable customs duties, or other taxes, which will be added during checkout or upon delivery.

 

Accepted payment methods include credit and debit cards, PayPal, and other forms of payment as specified on the Site. By providing your payment information, you confirm that you are authorized to use the payment method and that all payment details are accurate.

 

7. Orders and Shipping

Once an order is placed, you will receive an order confirmation email. Orders are subject to availability and may be delayed for reasons beyond our control.

 

Shipping charges will be calculated during checkout based on your location. Estimated delivery times will be provided during the checkout process. Please ensure your shipping information is correct, as we cannot be held responsible for incorrect addresses.

 

For international orders within the EU and beyond, we comply with the EU's eCommerce Regulations, including the Directive 2011/83/EU on Consumer Rights. This ensures transparency of information regarding delivery, pricing, and potential duties.

 

8. Returns and Exchanges

 In accordance with EU consumer protection laws, customers have the right to withdraw from a purchase within 14 days from the date of delivery without providing any reason. This is known as the "right of withdrawal."

 

To exercise the right of withdrawal, you must inform us within this 14-day period by contacting our customer service team at customerservice@featherstonelondon.co.uk with a clear statement of your decision to return the product. Products must be returned unused, unworn, and in their original packaging.

 

If you wish to return the item due to a defect or error on our part, we will cover return shipping costs. Please contact us on customerservice@featherstonelondon.co.uk regarding any returns. Refunds will be processed within 14 days of receiving the returned product. All returns to be sent to:

 

Featherstone London Ltd

PO Box 633

Welwyn Garden City

AL7 9RU

 

9. Refunds

Refunds will be processed to the original payment method once the returned item is received and inspected. Refunds will be issued within 14 days following the acceptance of the return, in accordance with the EU's Consumer Rights Directive.

 

10. Intellectual Property

All content on the Site, including but not limited to text, images, graphics, logos, and designs, is the property of Featherstone London or its respective creators. Unauthorized use, reproduction, or distribution of any content from the Site without prior written permission is strictly prohibited."

 

11. Limitation of Liability

Featherstone London is not liable for any indirect, incidental, or consequential damages arising out of your use of the Site or the purchase of Products. Our liability is limited to the total amount you paid for the product in question.

 

12. Privacy and Data Protection

Featherstone London is committed to protecting your privacy. We comply with the EU General Data Protection Regulation (GDPR) and the UK's Data Protection Act 2018. Please refer to our [Privacy Policy] to understand how we collect, use, and protect your personal information, including your rights under the GDPR such as access, correction, and deletion of personal data.

 

 

13. Consumer Protection and Dispute Resolution

In line with EU consumer protection laws, you are entitled to seek alternative dispute resolution (ADR) for any disagreements. Featherstone London is committed to resolving customer complaints amicably, and we encourage you to contact our customer service team at customerservice@featherstonelondon.co.uk if you have any issues. You may also seek the assistance of the European Commission's Online Dispute Resolution platform.

 

For UK-based customers, disputes can also be resolved via the UK’s Alternative Dispute Resolution (ADR) providers.

 

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom, and in particular, the applicable laws of England and Wales, unless your location is within the EU, in which case the laws of your country may apply in certain cases. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales or the competent courts in your EU Member State of residence.

 

15. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

 

Featherstone London

Email: info@featherstonelondon.co.uk

 

16. Miscellaneous

If any provision of these Terms is found to be unlawful, void, or unenforceable, it shall be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

You agree to comply with all applicable laws and regulations when using the Site, including those applicable under EU law, UK law, and international law.

 

Thank you for shopping with Featherstone London!