物流政策

Shipping Policy - Featherstone London Limited

Processing Time

At Featherstone London Limited, we aim to process and dispatch all orders as quickly as possible. Our standard processing time is 1-2 business days from the moment your order is placed. Orders are processed Monday through Friday, excluding weekends and holidays.

Shipping Methods and Rates

We use DHL for all of our deliveries to ensure fast and reliable shipping. Shipping costs are calculated at checkout based on the delivery destination and the weight of the items in your cart.

• Standard Shipping: Estimated delivery time of 3-5 business days for UK orders.

Please note that shipping times may vary due to factors beyond our control, such as weather conditions or customs delays.

Shipping Locations

We currently ship to the following regions:

• United Kingdom

If you do not see your country listed at checkout, please reach out to our customer support for assistance.

Tracking Your Order

Once your order has been dispatched, you will receive an email with a tracking number so you can track your order through DHL's tracking system. Simply click on the link in the email to view your delivery status.

Customs and Duties

For international orders, customs duties and taxes may apply depending on the delivery destination. These fees are the responsibility of the customer, and payment must be made to the customs authority or courier before your parcel can be delivered.

Lost or Damaged Items

We strive to ensure that all packages arrive safely. However, if your order is lost or damaged during transit, please contact DHL directly for assistance. If you are unable to resolve the issue with DHL, please reach out to our customer service team, and we will work with you to find a solution.

Address Accuracy

Please ensure that your shipping address is accurate and complete before finalizing your purchase. Featherstone London Limited cannot be held responsible for delays or lost packages caused by incorrect or incomplete address information.

Order Modifications or Cancellations

Once an order has been placed and processed, we are unable to make changes. If you need to cancel your order, please contact us within 1 hour of placing it. After this time, the order will be in the dispatch queue, and we may not be able to accommodate changes.

---

Contact Us If you have any questions or concerns about your order, feel free to get in touch with us at:

• Email: customerservice@featherstonelondon.co.uk

Thank you for shopping with Featherstone London Limited!